After-Sales Support Policy

At Rococo Jewelry, we carefully inspect every item before shipment.

If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery and provide your order number along with clear photos of the issue.

After reviewing your case, we will offer one of the following solutions:

>A full refund

>A free replacement item

Please note:

We do not accept returns or refunds for reasons unrelated to product quality.

We do not accept returns for change of mind, personal preference, incorrect orders placed by the customer, or normal wear and tear.

Product images may vary slightly due to lighting, screen settings, and photography.

Natural materials may have slight variations in color, texture, or pattern. These are not considered defects.

If you believe there is a quality issue with your order, please contact us at:

Email: csail@rococojewelry.com

Whatsapp: +1 215-220-5524

Messenger: m.me/114426545024698

Our team will review your request and respond as quickly as possible.